Shipping and Delivery Policy

Effective Date: 2026-06-01

This Shipping and Delivery Policy explains how Unc Technologies delivers its products and services to customers. Because Unc Technologies provides digital, software-based products (such as smart websites and chatbots, along with future digital products we may offer), "shipping" refers to the delivery, deployment, and activation of your product rather than the physical shipment of goods.

This Policy is incorporated into, and should be read together with, our Terms and Conditions.

1. Nature of Delivery

1.1 All products and services offered by Unc Technologies are delivered electronically. No physical goods are shipped as part of our standard offerings.

1.2 "Delivery" of a product is considered complete when one or more of the following occurs, as applicable to the specific product purchased:

• The product (e.g., a smart website or chatbot) is deployed and made accessible to the customer or the customer's designated environment;
• Login credentials or access details are provided to the customer;
• The agreed integration, configuration, or handover has been completed; or
• Written confirmation of go-live/launch is sent to the customer.

1.3 If a future product includes a physical component (e.g., hardware, printed materials), the shipping terms applicable to that specific product will be provided separately at the time of purchase and will supplement this Policy.

2. Our Delivery Process

2.1 Our standard process is as follows:

1. Demo: We build and present a demo of the relevant product (e.g., a smart website or chatbot) before any payment is collected, so you can review it and confirm it meets your requirements.
2. Payment: Once you approve the demo, payment is collected in full (or as otherwise agreed in your Order Form).
3. Delivery: We deliver/deploy the approved product within three (3) business days of receiving payment.
4. Review Window: You then have five (5) business days from the date of payment to dispute the delivery or request changes, as set out in our Refund Policy.

2.2 The three (3) business day delivery timeline assumes the product being delivered matches the approved demo and does not require material rework. Requests for changes beyond the approved demo may extend this timeline and are addressed under our Refund Policy.

2.3 Delivery timelines for any product involving significant custom scope, or for future product lines outside our standard smart website/chatbot offerings, will be communicated separately in the applicable Order Form and may differ from the standard three (3) business day timeline.

2.4 Delays caused by the customer's failure to provide timely information, content, branding assets, access credentials, or approvals will extend the delivery timeline by the length of the delay, and will correspondingly extend the Review Window under our Refund Policy.

3. Onboarding and Customer Responsibilities

To ensure timely delivery, customers are expected to:

• Respond promptly to requests for information, content, or approvals;
• Provide accurate business information, branding materials, and access credentials where required;
• Designate a point of contact for the duration of the onboarding/delivery process; and
• Test and provide feedback on deliverables within the timeframe requested by our team.

Delays resulting from incomplete or late customer input are not the responsibility of Unc Technologies and may affect the delivery timeline.

4. Delivery Confirmation

Upon successful delivery/deployment of a product, Unc Technologies will provide confirmation via email or through the customer's account dashboard, which may include:

• Access credentials or links to the live product;
• Documentation or a brief user guide; and
• Details of any post-delivery support included in your plan.

5. Post-Delivery Support

5.1 Any ongoing support, maintenance, updates, or hosting associated with a delivered product is governed by the specific plan or subscription tier purchased, as outlined in your Order Form.

5.2 Support requests after delivery should be directed to info@unctechnologies.co.za.

6. Delays and Communication

6.1 In the event of an anticipated delay to delivery, Unc Technologies will make reasonable efforts to notify the customer as soon as practicable, along with a revised estimated timeline.

6.2 Unc Technologies is not liable for delays caused by circumstances beyond its reasonable control, including but not limited to third-party service outages, force majeure events, or customer-caused delays.

7. Future Products

As Unc Technologies expands its product offerings, some products may involve different delivery methods (e.g., physical hardware, printed materials, or on-site services). Where applicable, product-specific delivery terms will be provided at the point of sale and will take precedence over this general Policy for that specific product.

8. Questions About Delivery

If you have questions about the delivery status of your product, please contact:

Unc Technologies Email: info@unctechnologies.co.za