Refund Policy

Effective Date: 2026-07-25

This Refund Policy explains the circumstances under which Unc Technologies ("we," "us," "our") provides refunds for its products and services, including our current offerings (such as smart websites and chatbots) and any future digital products or services we may introduce.

This Policy is incorporated into, and should be read together with, our Terms and Conditions.

1. General Principle

Our standard engagement process is as follows:

1. Demo: We provide a demonstration of the relevant product (e.g., a smart website or chatbot) before any payment is collected. This is your opportunity to review the product in full and confirm it meets your requirements.
2. Demo Approval: You confirm in writing (e.g., by email or through your account) or verbally that the demo meets your requirements. This approval fixes the agreed scope of the deliverable.
3. Payment: Upon your approval of the demo, payment is collected in full (or as otherwise agreed in your Order Form).
4. Delivery: We deliver/deploy your product within three (3) business days of receiving payment, in accordance with our Shipping and Delivery Policy.
5. Review Window: You have five (5) business days from the date of payment to dispute the product, as described in Section 2 below.

Because the demo is provided free of charge and without obligation, and payment is only collected once you have confirmed that the demo meets your requirements. You are strongly encouraged to raise all questions, concerns, and requested adjustments during the demo stage, before payment is made. This is the only stage at which changes can be made without charge or delay.

Because you approve a working demo and confirm the scope before paying, refunds outside the process below are not available except as set out in Section 4 (Defects) or as required by applicable law.

2. The 5-Day Review Window

2.1 You have five (5) business days from the date your payment is received ("Review Window") to dispute the product delivered — that is, to raise concerns in writing that the delivered product does not match the demo you approved prior to payment.

2.2 Because delivery occurs within three (3) business days of payment, you will typically have at least two (2) business days after delivery within the Review Window to test the live product and raise any concerns. If delivery is delayed beyond three (3) business days for reasons within our control, we will extend your Review Window by the number of days of delay.

2.3 To dispute the product, you must notify us in writing through the support channels communicated at point of sale, within the Review Window, describing precisely how the delivered product deviates from the demo you approved.

2.4 Upon receiving a valid notice under 2.3, we will, at our discretion:

• Correct the specific deviation from the approved demo at no additional cost; or
• If the deviation is material and we are unable to resolve it, provide a partial or full refund.

2.5 Change requests are distinct from disputes and are discouraged after payment. Because you had the opportunity to review the full demo and request adjustments before payment was collected, any request to change, add, or revise features after payment has been made — where the delivered product otherwise matches the approved demo — is treated as a new scope request, not a dispute. Such requests:

• Are not covered by the Review Window or eligible for a refund;
• Will be quoted and billed separately as additional work, at our then-current rates; and
• May extend the delivery timeline for the requested changes beyond the original three (3) business days.

2.6 This distinction exists because payment is only ever collected after you have approved a live demo; a request to change something you already approved indicates a change in requirements rather than a fault in what was delivered, and is handled — and priced — accordingly.

3. After the Review Window Closes

3.1 Once the five (5) business day Review Window has passed without a dispute being submitted under Section 2, the sale is considered final and the delivered product is deemed accepted.

3.2 No refunds will be issued after the Review Window has closed, except as set out in Section 4 (Defects and Non-Conformance) below or as required by applicable law.

3.3 If you cancel before a demo has been provided or before payment is made, no fee has been charged and no refund is applicable.

4. Defects and Non-Conformance (After the Review Window)

4.1 If, after the Review Window has closed, a delivered product develops a material defect or stops performing as approved in the demo (as opposed to a change request, which falls under Section 2), you may notify us in writing at info@unctechnologies.co.za describing the issue in reasonable detail.

4.2 Upon receiving a valid notice under 4.1, we will, at our discretion:

• Correct the defect within a reasonable time at no additional cost; or
• If we are unable to correct the issue within a reasonable time, provide a partial or full refund proportional to the impact of the defect.

4.3 This remedy does not apply to issues caused by: (a) customer-provided content, data, or third-party integrations; (b) customer modifications made after delivery; (c) third-party platform outages or changes outside our control; (d) normal variations in AI-generated or chatbot responses that are inherent to the technology and do not constitute a defect; or (e) ongoing subscription/hosting fees for continued access, which are addressed separately in your Order Form.

5. Non-Refundable Items

The following are generally non-refundable, except where required by law:

• Any amount for which the Review Window under Section 2 has already closed without a valid dispute or change request;
• Third-party costs already incurred on your behalf (e.g., domain names, SSL certificates, third-party software licenses, messaging platform fees);
• Additional/out-of-scope work requested and completed under Section 2.5; and
• Ongoing subscription, hosting, or maintenance fees for periods during which access was made available to you.

6. How to Request a Refund

To request a refund, please contact us through the support channels communicated at point of sale with:

• Your account or order details;
• The reason for your refund request; and
• Any supporting information (e.g., description of a defect).

We aim to respond to refund requests within three (3) business days.

7. Refund Method

Approved refunds will be issued to the original payment method used at checkout, unless otherwise agreed. Processing times may vary depending on your bank or payment provider.

8. Chargebacks

We encourage customers to contact us directly to resolve any billing concerns before initiating a chargeback with their bank or card provider. Unauthorized chargebacks may result in suspension of your account while the matter is investigated.

9. Statutory Rights

Nothing in this Policy limits any statutory rights you may have under consumer protection laws applicable in your jurisdiction, which may provide rights in addition to those described here. Where this Policy conflicts with mandatory consumer protection law, the applicable law will prevail.

10. Future Products

As our product offerings expand, some products may carry different or additional refund terms (for example, products with a physical component, or products governed by third-party marketplace refund rules). Where applicable, product-specific refund terms will be provided at the point of sale and will take precedence over this general Policy for that specific product.

11. Contact Us

Unc Technologies Email: info@unctechnologies.co.za