Privacy Policy

Effective Date: 2026-06-01

This Privacy Policy explains how Unc Technologies ("Unc Technologies," "we," "us," or "our") collects, uses, discloses, and protects information when you use our websites, platforms, and services, including our current products (such as smart websites and chatbots) and any future products or services we may offer (collectively, the "Services").

This Policy should be read together with our Terms and Conditions.

1. Information We Collect

We may collect the following categories of information:

1.1 Information you provide directly: - Account information (e.g., name, email address, company name, phone number) - Billing and payment information (processed via a third-party payment processor; we do not store full card details) - Content and information you submit to us to configure or use a Service (e.g., business information, branding assets, chatbot training content) - Communications you send us (e.g., support requests, demo feedback, dispute notices)

1.2 Information collected automatically: - Usage data (e.g., pages visited, features used, timestamps, log data) - Device and browser information (e.g., IP address, browser type, operating system) - Cookies and similar tracking technologies (see Section 5)

1.3 Information from third parties: - Information from integrations you authorize (e.g., hosting providers, messaging platforms, analytics tools) - Information from publicly available sources, where relevant to providing or improving our Services

2. How We Use Information

We use collected information to:

• Provide, operate, deliver, and maintain our Services (including deployment of products such as smart websites and chatbots);
• Process payments and manage billing;
• Communicate with you, including responses to support requests, delivery updates, and Review Window notices under our Refund Policy;
• Improve, secure, and develop our Services, including future products;
• Detect, investigate, and prevent fraud, abuse, or security incidents; and
• Comply with legal obligations.

We do not sell your personal information to third parties for their own independent marketing purposes.

3. How We Share Information

We may share information with:

• Service providers who help us operate our business (e.g., hosting providers, payment processors, analytics tools, customer support tools), under contractual obligations to protect your information;
• Third-party integrations you choose to connect to your product (e.g., a messaging platform used by your chatbot);
• Professional advisors (e.g., lawyers, accountants) where necessary;
• Law enforcement or regulators, where required by law, legal process, or to protect our rights, users, or the public; and
• A successor entity, in the event of a merger, acquisition, reorganization, or sale of assets, subject to reasonable confidentiality protections.

4. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes (including under our Refund Policy's Review Window and defect provisions), and enforce our agreements. Retention periods may vary depending on the type of data and applicable legal requirements.

5. Cookies and Tracking Technologies

5.1 We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, and understand usage patterns.

5.2 You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features of our Services.

6. Data Security

6.1 We implement reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.

6.2 No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6.3 If we become aware of a security incident affecting your personal information, we will notify affected customers and relevant authorities as required by applicable law.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your information, subject to legal or contractual retention requirements;
• Object to or restrict certain processing;
• Request a copy of your information in a portable format; and
• Withdraw consent, where processing is based on consent.

To exercise these rights, contact us at info@unctechnologies.co.za. We may need to verify your identity before fulfilling certain requests.

8. International Data Transfers

If we transfer information across borders, we take steps intended to ensure the information receives an adequate level of protection in accordance with applicable data protection laws, such as the use of standard contractual clauses or equivalent safeguards where required.

9. Children's Privacy

Our Services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Third-Party Links and Integrations

Our Services may contain links to, or integrations with, third-party websites, platforms, or tools that we do not control (e.g., hosting providers, messaging platforms your chatbot connects to). This Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.

11. Future Products

As our product offerings expand, some future products may involve additional or different data collection and processing practices (e.g., new integrations, new categories of data). Where applicable, we will update this Policy or provide supplementary privacy notices describing those practices before or at the time such products are introduced.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Unc Technologies Email: info@unctechnologies.co.za